Assessor Resource
CPPDSM4058A
Monitor service requirements in the property industry
Assessment tool
Version 1.0
Issue Date: May 2024
This unit of competency supports the work of those involved in building and maintaining customer service relationships with tenants in order to respond effectively to service requests in the property industry.
This unit of competency specifies the outcomes required to build and maintain customer service relationships with tenants to respond effectively to service requests in the property industry. It requires the ability to analyse and prioritise tenant service needs to determine appropriate action.
The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)